Personal information and Privacy

Like most organisation in this world, StarTouch gathers personal data about people.

Including perhaps, you?

If you have: expressed interest in our services; bought services from us; or been trained by us…

…it’s only right that we are open & clear about what we will and won’t do without your consent.

StarTouch Privacy Policy

This policy explains how StarTouch uses and protects any information you supply when you use this website or otherwise contact us.

StarTouch is committed to ensuring your privacy is protected. If we ask you to provide information by which you can be identified, then you can be assured that it will only be used in accordance with this policy.

StarTouch may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 November 2016 and was updated in May 2018 to reflect with European GDPR requirements.

What we collect

We may collect the following information:

  • name and employer organisation, if relevant
  • contact information including email address and mobile/landline numbers
  • other information relevant to your interest in our service

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. Such emails will always have an ‘unsubscribe’ facility.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. All such communications will have an ‘unsubscribe’ facility.
  • We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


This website does not currently use cookies but may do in future. A cookie is a small file which is placed on your computer’s hard drive. When being used, you will be alerted to the fact when you arrive at our site, and invited to agree to our use of cookies. Once you agree, cookies can be used for instance, to allow our site to respond to you as an individual, remembering user details, and gathering and remembering information about your preferences.

We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We would only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • you may inform us at any time that you would like to be excluded from any direct marketing and/or product/service news communications by writing to or emailing us at
  • you may prevent any continued receipt of any such communications using the unsubscribe feature which will be available in every such email.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us at

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect.